I just saw this and wanted to share. If you’ve ever been in a conference call, I’m sure you’ve heard many of these phrases uttered. Isn’t that interesting that every single person, from any organization, probably has heard some of these phrases in a conference call? It’s because we follow social patterns and schemas. There are certain phrases we learn we should/could say during a conference call. And because there are so few possible events that could occur during a conference call, it’s easy to organize them all into a bingo chart. Every single social situation is like the conference call – but most situations have more possibilities, so they can’t be organized into a chart. Nonetheless, it’s important to be aware of the patterns that occur with common social situations. If you carefully observe, you’ll notice many of the same phrases being spoken over and over. If you have trouble coming up with what to say, try to notice these patterns and remember the phrases that are often used. Easier said than done, I know. My book includes hundreds of patterns to study if you can’t find them on your own.